How can I contact bungalowh.com?

"Please visit our Contact Us page for more information or email us on customerservice@bungalowh.com

About our products:

In bungalowh.com we aim to provide our clients with diverse, unique designers. The designers featured in our website are known in their respective countries and we have hand picked them to be part of the BungalowH experience.

How can I create an account?

Creating an account: Simply click on "SIGN IN/REGISTER" and click on "New Customers" then fill in the required details.

How do I make a purchase?

1. If you know what you are looking for, use the navigation to narrow your search.
2. Once you have found an item you wish to purchase, select your desired colour and/or size and click on the 'ADD TO SHOPPING BAG' button.
3. Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. You can use the 'REMOVE ITEM' button to delete items from your shopping bag.
4. Click on 'PROCEED TO CHECKOUT' to complete your order.
5. If you are a new customer click on "New Customers", where you'll have to register with bungalowh.com in order to proceed with your purchase.
6. If you are an existing customer just enter your email & password on the "Registered Customers" box in order to proceed with your purchase.
7. On the "Review and Submit Your Order" just select the payment type and click on the "Submit Order" to finalize your order.

Do I need to be registered to order?

Yes you do, this is to enable us to deliver the products to you. Bungalowh.com keeps all your personal information private and does not sell it to third parties. Please review our Privacy Policy.

What payment methods are available at bungalowh.com?

We currently provide two methods of payment accepting major credit and debit cards OR cash on delivery (for Egypt) only.

How will I receive my order?

Orders will be delivered in our signature bungalowh boxes or bags.

Can I have special gift orders?

If you would like us to package the item as a gift we can include a bag to place the box in and include a personalized note for special occasions such as birthdays, anniversaries. However, to do so please make sure you select and check the gift wrapping service.

How will I know if my order has been received by bungalowh.com?

You will receive an e-mail informing you that we have received your order.

How long will it take to receive my order?

Local

Bungalowh.com delivers via ARAMEX. We will endeavor to dispatch all orders within 24 hours on business days*. • Orders placed Sunday-Thursday before 12pm will be delivered the same day in Egypt. • Orders placed after 12pm will be delivered on the following business day. • Orders placed on Thursday after 12pm will be delivered on Saturday. (*Business days are from Sunday-Thursday, excluding public holidays)

International

Bungalowh.com ships worldwide via Aramex. We are able to ship to most countries - it is just a case of DDU (Delivery Duties Unpaid). This means the customer will be liable for any local sales taxes or import duties (if any) which may be charged on the purchase. We will endeavor to dispatch all orders within 24 hours on business days*. • Orders placed Saturday-Thursday before 5pm will ship within 24 hours pending credit verification. • Orders placed after 5pm will be processed the next business day, and will ship within 24 hours. (*Business days are from Sunday-Thursday, excluding public holidays) If we are experiencing any delivery delays due to unprecedented demand, it will be noted on the website or you will be notified by email. With regards to the transit time, please note the close approximates for the following:

Order Confirmation

You will receive an email order confirmation within minutes of placing your order. If you do not receive an email confirmation, you may have entered an invalid email address or your internet connection may have been interrupted while making your order. Please email us at customerservice@bungalowh.com to confirm your email address and we will confirm if your order was received.

How do I know if you have new arrivals?

Sign up to our fashion updates to receive immediate updates on new arrivals or sales or you can join our Facebook group: www.facebook.com/bungalowh Follow Us on Twitter: www.twitter.com/bungalohtweets or view our BLOG

How can I track my order?

Local & International orders may be tracked via the respected shippers' website, www.aramex.com, using their Air Waybill number which will be emailed to you upon dispatch of your order. Simply click on the tracking number in the email received and it will take you to your items' shipping status. Bungalowh.com honors the privacy of our customers. Review the Privacy Policy which describes how we handle the information you supply us when you make a purchase or join our email list.

Is my package insured?

Yes, packages are insured.

How do I exchange or return an item?

In the event that you wish to return any or all of the items ordered, you can simply sign in to your account at bungalowh.com and go manage returns and follow the instruction or email us on returns@bungalowh.com

Do I have to pay customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.